Privacy Policy
QuickCasa Lead Management., d/b/a “QuickCasa” and our affiliates and subsidiaries (“we,” “us,” “ours” or “QuickCasa”) provides property management companies and property owners (each, a “Property Manager”) with artificial intelligence leasing assistant services, including bots (“Services”). Property Managers communicate with residents, prospective residents and other individuals through our Services, including by email, phone, text message, and webchat. We record these communications and use them for the purposes stated in this Privacy Policy, including to provide and improve the Services.
This privacy policy (“Privacy Policy”) explains how we collect, process, store and share personal information. It also provides you with important information about your personal information rights and how to exercise them.
By using, interacting with or accessing our Services, or by providing your personal information to us:
• You acknowledge that you accept our privacy practices and policies outlined below;
• You consent to us collecting, processing, storing and sharing your information as described in this Privacy Policy; • You acknowledge that you are communicating with bots when you use the Services; and
• You consent to us recording all of your communications made through the Services – including by email, phone, text message and webchat.
1. Notice of Collection of Personal Information
Definition of Personal Information
We collect, process, store and share information that identifies, relates to, or could reasonably be linked, directly or indirectly, with a particular individual or household (“personal information”). Personal information does not include information publicly available from government records, or which is not personal, like anonymous, deidentified or aggregated data (even if it originally comes from personal information).
Categories of Personal Information We Collect
We collect, process and store, and may share with third parties, the following categories of personal information.
• Contact information, such as full name, postal address, email address and phone number
• Account information, including username and password
• Commercial information, for example, purchase history and consumer profiles
• Mail, email or text message contents not directed to us on behalf of Property Managers
• We collect mail, email, and text message contents not directed at us on behalf of Property Managers
• For example, you may transmit communications to a Property Manager through our Services
• Additionally, in cases where a Property Manager uses an QuickCasa virtual assistant, we may collect access credentials (for example, username and password) for email inboxes and calendars connected to the Services and, by authenticating to QuickCasa in such manner, you are permitting QuickCasa to make a copy of the contents of the applicable email inbox and calendar in order to provide our Services to Property Managers
• Sensory data, for example, we may collect voice recordings of interactions with our Services or customer service team
• Geolocation data, such as the city where your device is located
• Preference information, including your preferences related to marketing, privacy and communications, including consents for text message communications
• Other information you choose to provide when interacting with our Services
• For example, you may provide us with information regarding your rental or rental preferences, such as move-in date and apartment size preferences
• Additionally, you may provide us with information when you submit a customer service query, enter a promotion, provide feedback, or otherwise communicate with us, including by online form, email, text message, phone and webchat
• Other information Property Managers choose to provide when interacting with our Services, for example, apartment unit availability and pricing, tour availability, community information, preferences for the Services, marketing information and access credentials
• Device information, such as type of device, operating system, device settings, application IDs, unique device identifiers and crash data
• Internet identifiers, such as domain name, Internet Protocol (IP) address and browser type and settings
• Internet activity and analytics, such as cookie data, webpage interactions, referring webpage/source through which you accessed the Services, non-identifiable request IDs and statistics associated with the interaction between your device or browser and the Services
• Services usage data, such as your log-on activity, date and time of visits, search terms, views, clicks and downloads, including which Property Managers, people, features, content and links you interact with when using the Services
• Inferences drawn from any of the personal information listed in this section; for example, to create a profile of an individual’s preferences and characteristics
Categories of Parties Whom We Share Your Personal Information
We may share your personal information with the categories of parties listed in this section.
Property Managers
• Property Managers control how we collect and process the personal information we collect from users of the Services on their behalf
• Property Managers are considered “controllers” or “owners” of such personal information under applicable privacy law; and are not considered third parties under applicable privacy law or this Privacy Policy
• This Privacy Policy does not control how Property Managers use your personal information, which may be different from the uses described in this Privacy Policy; please consult the applicable Property Manager’s privacy policy for more information on how the Property Manager uses your personal information
Categories of Third Parties Whom We Share Your Personal information
• Our Vendors who help us provide the Services or perform business functions on our behalf, including hosting, technology and communication providers; analytics providers; support and customer service vendors; our attorneys, advisors, auditors and accountants; and payment processors
• Parties You Access, Authorize or Authenticate, including third parties you access through the Services, such as identity verification service providers; information provided to such third parties are subject to such third parties’ privacy policies; please consult the applicable third party’s privacy policy before proving information to a third party
• Parties for Legal Purposes, including governmental authorities, law enforcement or other third parties in connection with any of the activities set forth in the bullet beginning with "Meet legal and compliance requirements” in the below section called, Our Business Purposes for Collecting and Sharing Personal information
• Parties for Business Changes, for example, your personal information that we collect may be shared with or transferred to a third party if we undergo a merger, acquisition, sale, equity or debt financing, bankruptcy or other transaction in which a third party invests in, finances, or acquires control of our business or assets (in whole or in part)
Our Business Purposes for Collecting and Sharing Personal information
This section details the business purposes for which we collect, process, store and/or share your personal information.
• Provide, improve and protect our Services, including to provide the Services to Property Managers and interact with other users (such as prospective residents) through the Services on behalf of the Property Managers; improve or customize the Services; develop new services or products; prevent or address service errors, security or technical issues; analyze and monitor usage, trends or other activities; respond to requests and inquiries from, or otherwise communicate with, Property Managers, users and third parties
• Improve your user experience, for example, we use cookies and other device and internet information to track your search criteria or other usage data to provide content of interest to you or to store your information so that you do not need to re-enter it each time that you login
• Market to you, including through profiling, for example, to market and advertise properties to you on behalf of Property Managers; and to create a profile of you (including “profiling,” meaning the automatic processing of your personal information to identify your preferences and interests)
• Deidentify personal information, including aggregating and anonymizing personal information so that it is no longer personal information
• Support our everyday operations, including using third-party vendors and service providers for business purposes (such as hosting, technology and communications)
• Meet legal and compliance requirements, including to perform audits, monitoring and reporting; support information security and anti-fraud operations; investigate and respond to disputes; exercise and defend legal claims; protect the rights, property or safety of you, us or a third party; respond to legal process (including subpoenas) and governmental, court or law enforcement requests, investigations or orders; and comply with and enforce applicable laws, regulations, policies, procedures and agreements
• Evaluate or conduct business changes, including a merger, acquisition, sale, equity or debt financing, bankruptcy or other transaction in which a third party invests in or acquires control of our business or assets (in whole or in part)
We Do Not Sell or Share Your Personal Information for Targeted Advertising
We do not sell personal information. For purposes of this Privacy Policy, “sell” means the disclosure of personal information to a third party in exchange for money or other valuable consideration.
We do not share personal information with third parties for third parties’ direct marketing purposes.
We do not share personal information with third parties for cross-context behavioral advertising or targeted advertising.
Retention of Personal Information
We retain personal information about you for as long as we deem to be necessary or advisable for the purposes described in the above section called, Our Business Purposes for Collecting and Sharing Personal information (such as providing the Services to Property Managers) or as directed by Property Managers. For example, upon the termination of our agreement with a Property Manager, upon such Property Manager’s written request, we will delete names, emails, and phone numbers of prospective residents and residents associated with such Property Manager that are not contained in the body of the emails, text messages, and/or comment box submissions. We may maintain your personal information after you have stopped using or interacting with our Services; for example, we may retain your personal information to improve our Services, comply with legal obligations or resolve disputes or collect fees owed.